Once we boarded flight 556 in monte go bay now we have been the very first individuals in our area from the cabin and we discovered a backpack tucked powering row 8 with no particular person anyplace that it belonged to . We pointed it out to a man with the AA uniform who appeared to be a passenger and he was rather rude indicating it belongs to an AA staff and obviously I must have not been on this sort of airplane just before. My spouse and I experience very not comfortable with this type of reaction from one of one's staff!!
I would like an tackle to mail a letter to American Airways Shopper Service, and I hope you might reply using this tackle.
I’ve been bouncing all over because 9am this early morning from Roatan Honduras to Miami having an unpredicted hold off there with flight from Miami to Charlotte nc initially they claimed aircraft was to warm , then whenever we ended up allowed to board they said that they had an excessive amount of gasoline and experienced to dump 10,000 lbs just after forty five min they decided not to do that , we had been delayed on consider off, on our arrival to Charlotte we needed to rush to gate , my spouse is handicapped plus the attendant needed to operate pushing her to gate to notice that our up coming flight was delayed 2 one/2 hrs .
As a consequence of a family members hardship, we are unable to make our journey as Beforehand prepared and needed to terminate our reservations. We spoke to the representative at American Airlines and defined the specific situation to her, and he or she recommended that we contact you.
Not just were we not seated in Small business as told, we soon realized which the video method and WiFi was failing to function and we would not manage to listen to music or movies in the course of our ten hour flight. I usually sit up for making the most of motion pictures on lengthy flights.
I lately flew an Embraer plane from Dallas to Tyler (flight 2746 on December 29th, 2015.) Because the Embraer is a little airplane with tiny leg place, my knees were being embedded during the seat again in front of me, and it absolutely was resulting in soreness for me and the passenger in that seat. I asked the stewardess (“Ellen) if I could shift into the exit isle, where by there was far more home. After i requested she explained: “We're going to end counting heads before we start playing musical chairs.†When she concluded counting people today, I went forward and moved to at least one of two Open up seats in the exit isle–I didn’t request her all over again as a consequence of her rude reaction The very first time. Ellen came over the public address method: “Did you progress to the exit isle? Return to your seat.†I went back again promptly. She continued to the PA: “There could be a $ten,000 wonderful, and I'm not about to pay it.
The weather in Dallas from eleven:00 am until eventually nicely following 5:00 pm was blue skies and sunshine. The flight from Dallas to DC wasn't stuffed with weather as the path was direct rather than altered except for slight turbulence which induced altitude improvements in order to avoid. The climate in DC was clear and no rain. Temperature predicted for Charleston WV did arise forty five minutes after the originally scheduled landing time must have occurred. It can be my perception that American Airlines could have and ought to have offered a lot more in the best way of logistical experience in Dallas for gate availability and contingency options when gates are blocked, far more assistance for delayed connecting flights to assist travellers and prevent missed flights, plus much more humanity and being familiar with for travellers stranded in the evening in a large metropolis without info, means, etc. We weren't supplied just about anything by Vanessa S. or the gate personnel. I did go to the ticket counter in DC and a Supervisor, Sandra did give our initially and only apology and data on lodge shuttles in the airport and a discount voucher excellent at different inns. By the way, our luggage which was checked was not available to us on Friday evening and we were provided a complimentary toiletry bag. Baggage staff were being very courteous and also the highlight of our purchaser expertise. Due to the fact we couldn't get re-booked right until the next day And that i couldn't get to Charleston WV as desired for company obligations, I rented a lodge home in DC in addition to a rental automobile and drove myself to Charleston WV from Washington DC. the next morning to be able to arrive as essential. The results of my encounter remaining me sensation really disappointed in The shopper service accessible at American Airways.
I not long ago flew back again from Raleigh Durham to LA airport. It was five hrs. Of misery for me To place up having a crying 20 thirty day period old over the flight.
My husband and I experienced flight reservations for now (March fifteen, 2014) and after a plan heart scan on Wednesday of this week, he was diagnosed using a severe heart issue. On Friday, March 14, 2014 he experienced to have a heart catherization and it absolutely was difficult for us to go on our getaway. I referred to as American Airways Purchaser Service and was properly told “rough luckâ€.
Just after this conversation, I´ve made an effort to cancel our flight (certainly I didn´t want to fly During this airplane any more), however the attendant business brusquely warned us that In the event the plane was repaired, our luggage would go While using the aircraft! Even though I asked For additional of 3 times to own my baggage. Just after +/- three hrs, In spite of quite a bit of individuals scared and concerned the plane still left towards Miami. As Everybody in the airplane lost the relationship that might happen at 21: 30h, AA knowledgeable us that we'd be reallocated in another and final flight of your working day, at midnight. Offered The shortage of space we face in the initial flight (from São Paulo), we experienced managed to guide the seat twenty, which there aren't any chair before us, so a little bit more Place to the legs. Which fell down as a result of these problems with the hold off. Arriving with the airport, they built us run (the guy of AA arrived in slightly car or truck and mentioned to Anyone Hurry up Men, hurry up) to your plane. After we arrived in the doorway the manager advised us that we would have to go independent inside the airplane Which we lost the chair twenty. She told us that she needed to individual Other people persons to to Allow an adult with a toddler. Humorous no?? Exactly what does she desired?? My six several years old boy traveling on your own??? I just claimed which i desired to fly collectively, it had been our last day of getaway. I even take to get accommodated on the following flight, she just explained, no you'll fly in this just one, and yet again I heard, your baggage will go on this flight. My son comprehended what was discussed and begin to cry since he didn´t wished to be separated from amongst us.
Thanks for making contact with American Airways Client Relations. This is certainly an automated acknowledgment, providing me an opportunity to share with you instantly what is going on his comment is here with your information.
The crimson tape to secure a reaction a couple of serious tousled excursion from begin to finish is horrible. I have already been trying to receive a reaction from AA even so the operate all-around is what AA wants so you'll quit..GUESS WHAT ? i dont quit easily. so AA i await your solution.
i have experienced terrible encounters with american Airways. i can’t even amount their purchaser service since it is way down below a a person star. shopper relations Reps are impolite, small, and unfriendly.
Extremely disappointed re deficiency of acknowledgment of any irritation I encountered. Looks like a simple courtesy.